Care at home (HC) Monitoring And Improving Outcomes

This bundle reinforces your effective quality statement by providing guidance on routinely monitoring people’s care and treatment for continuous improvement. This includes ensuring positive, consistent outcomes that meet expectations.

Corresponding CQC Reg:

• Regulation 17: Good governance
• Regulation 9: Person-centred care

List of Policy Documents:

• 063 CH NH HC Complaints Policy.docx
• 126 CH NH HC Service Users Access to Records policy.docx
• 127 CH NH HC Confidentiality Policy.docx

Last updated: January 2024

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